Managing Organizational Deviance Assignment Example | Topics and Well Written Essays - 1750 words

Managing Organizational Deviance - Assignment lessonEthics in an enterprise include gross gross revenuepeople being honest, just and fair to all. Some individuals may grasp sales ethics as being an oxymoron or rather a contradiction depending on a number of factors including the culture of the people, the product itself, way the product or service is produced and delivered to customers as well as the behavior of the salespersons. The factors listed above are varied across cultures, nations and every action have both benefits and costs, which may render sales ethics an oxymoron. However, sales ethics is not an oxymoron. In most cases, it is the behavior of a salesperson, who connects the company and the customer (consumer) that largely contributes to the debate whether sales ethics is an oxymoron. If a salesperson creates and sustains a relationship that is based on honesty, commitment and trust, then the customer will be a lifelong and sales become ethical. The reason why sale s ethics is oxymoron First, nothing is perfect. At times, matters beyond the control of the sales persons hamper him or her from delivering their value proposition. For example, if a salesperson promises a customer that the product will be delivered in an hours time and it blocks, the salesperson will appear a cheat. But the delay may be occasion by traffic jam or breakdown among other sure-enough(prenominal) reasons. Secondly, the goals of the salesperson may make sales ethics a contradiction. This is true when a salesperson is operate by temptation and greed in the sense that he or she wants to make more commissions at the expense of the value delivered to the customer. For example, if a salesperson is fast-talking and extremely convincing, he or she often sells products to customers that have no value. According to Blocher (2008, 34), most adverts and salespersons do not reveal the complete story of products or services, which the buyer may not like. As a declaration, the cus tomer purchases products or services that they do not need in the first place and they will feel cheated. Thirdly, salespersons may report inaccurate sales. In an enterprise, there are various forms of rewards systems which include salary, promotions, and bonuses. Among the salespeople, these systems are put in place based on their performance. However, it can result in employees being involved in unethical behavior. In order to attain sales targets employees may opt to use unethical practices such as using pressure and recording false sales. omit of transparency may be costly to a company in the long run. It may bodge the sales, personal credibility and interfere with sales (Thorne 2008, 224). Such unethical behaviors may become persistent atomic number 82 to other unethical acts, which may drive the companys sales down significantly (Kidwell and Martin 2005, 44). Fourth, competitor drives companies and their salespersons to act against good morals. Duska (2007, 90) attest that the perception that every business is in a competition, and focuses mainly on how to improve profits may conflict with the existing ethics.